How can we help?

Existing publishers and advertisers hear back within 12 hours during business days (Monday–Saturday, 9 AM–8 PM SGT). New inquiries get a response within 24 hours. Urgent tracking or payment issues from active partners are escalated immediately.

Use the "Forgot Password" link on the login page. If the reset email doesn't arrive within 5 minutes, email support@aff2ads.com with your registered email and we'll reset it manually within an hour.

Payments run every Monday on a Net-7 cycle. First-cycle publishers are on Net-15 while we verify traffic quality — from cycle two onward you're on Net-7 automatically. Minimum payout is $500. Volume publishers can request same-day payouts after 30 days of clean activity.

Log in, browse the offer marketplace, and click "Request Offer" on any offer you'd like to run. Your account manager will review within one business day. To speed things up, include your traffic source (Facebook, native, email, etc.) and any prior performance you'd like to reference.

We're built on Offer18 and support S2S postbacks with full macro passing to any major tracker — Voluum, RedTrack, BeMob, Binom, ClickMagick, and others. Integration takes about ten minutes. Our tech team can walk you through it if needed.

Email compliance@aff2ads.com with as much detail as possible — offer ID, timestamps, screenshots, and traffic source if known. All compliance reports are reviewed within 4 hours and kept strictly confidential.

Yes. Publishers doing $5K+/week are eligible for exclusive offers and custom payout negotiations. Advertisers can request private publisher whitelists, custom CPL structures, or vertical-exclusive deals. Email support@aff2ads.com with your requirements.

Our primary support language is English. We also have team members fluent in Hindi and Spanish who can help via email — mention your preferred language in your first message and we'll route accordingly.